Last updated: 12.10.2026
These Terms and the documents they point to (the "Terms") explain the rules for using this website (the "Website") and the services connected to it (together, the "Service").
Please read them carefully: they set out your rights and duties and are a binding agreement between you (the "Customer") and us. Using the Website or the Service, as a visitor or as an account holder (the "Account"), means you accept the Terms and any updates we publish. If you do not accept them, please do not use the Website or the Service. The website Lucky Boom (the "Casino", "Website", "Company", "We", "Us", "Our") belongs to and is run by MAIREKE LIMITADA, a company registered in Costa Rica.
We can update these Terms, and any document linked from them, whenever we need to. Look at this page now and then. A change counts from the moment it appears on the Website. If you do not agree with it, stop using the Service right away; if you carry on, you accept the new version. Bets still open when a change happens stay under the old Terms. 3. What we expect from you Whenever you visit the Website or use the Service, you confirm that:
3.1. You are over 18, or over the legal gambling age that applies to you, and we may ask you to prove it at any time.
3.2. You can legally enter a binding agreement; if you cannot, do not use the Website or the Service.
3.3. You live where gambling is allowed, and not in a country that bans online gambling for residents or for anyone inside it. Checking that your use is legal is up to you.
3.4. You do not hide or fake your location with a VPN, proxy or similar tool.
3.5. You are the rightful holder of the payment method you use.
3.6. You pay us in good faith and do not try to undo a payment, or get someone else to undo it.
3.7. You may lose some or all of the money you deposit when you bet, and that loss is yours.
3.8. You do not bet using information obtained by breaking a law of the country you were in when you bet.
3.9. You play for yourself, as a private person, and not for anyone else or for business.
3.10. You do not try to manipulate any market or part of the Service in bad faith, or in a way that damages the Service or us.
3.11. You deal with us honestly, on every bet you place.
3.12. You, and where relevant your employees, employers, agents or relatives, are not members of our Affiliate programme. 4. Where use is not allowed 4.1. You must not use the Service:
4.1.1. If you are under 18 (or under the age of majority where you live), cannot legally make a binding agreement with us, or act for someone who is under that age;
4.1.2. If you live in a country that bans online gambling for its residents or anyone inside it.
4.1.3. If you live in, or connect from, one of these countries: Austria, France and its territories, Germany, the Netherlands and its territories, Spain, the Union of Comoros, the United Kingdom, the USA and its territories, any country on the FATF blacklist and any other place the Anjouan Offshore Financial Authority treats as prohibited.
4.1.4. To gather nicknames, email addresses or other data about other Customers, for example by spam, unwanted email or unauthorised framing of or linking to the Service;
4.1.5. To disturb or unfairly affect other Customers or how the Service works;
4.1.6. To push unwanted ads, affiliate links or other solicitations, which we may delete without notice;
4.1.7. In a way that we reasonably think is an attempt to (i) cheat the Service or another Customer or (ii) team up with another Customer for an unfair advantage;
4.1.8. To scrape our odds or infringe our Intellectual Property Rights; or
4.1.9. For anything unlawful.
4.2. You cannot sell or hand over your account, and you cannot take over someone else's player account.
4.3. You cannot move money between player accounts.
4.4. If you use the Service for purposes we have not allowed, we may close your Account straight away with written notice, and sometimes take legal action.
4.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional and other agencies, media partners, contractors and retailers, and their close family, may not play for real money unless the Company Director or CEO agrees first. If we find out, the accounts are closed at once and all bonuses and winnings are lost.
Whenever you use the Service, you agree that:
5.1. We can turn down any registration, for any reason, without explaining.
5.2. You fill in the registration form yourself and read and accept these Terms before you use the Service. To start betting or to withdraw winnings we may ask you to become a verified Customer and pass some checks: valid ID and other documents we consider necessary, such as a photo ID (a copy of a passport, driving licence or national ID card) and a recent utility bill with your name and address as proof of residence. Until we have it, we may pause wagering or restrict your Account. We do this under gaming regulation and anti-money-laundering law. You also fund your Account with the payment methods listed in the payment section of the Website.
5.3. You give accurate contact details, including a working email address (the "Registered Email Address"), and keep them current, or you may miss important notices such as changes to these Terms. We recognise and contact Customers by their Registered Email Address, so each Customer must keep a working, unique email account, give us the right address and tell the Company when it changes. You are fully responsible for keeping that mailbox secure and out of other people's hands. The Company is not responsible for any damage or loss said to come from communication through it. If we cannot reach you by email, your Account is suspended until you give us an address we can reach. If you knowingly give false or inaccurate details, we will suspend your Account at once by written notice, and may take legal action or contact the authorities.
5.4. You may have only one Account. If you have several, they can be closed immediately, including any opened through representatives, relatives, associates, affiliates, related or connected people or third parties acting for you.
5.5. To confirm who you are and that you can afford to play, we may ask for more personal details, like your full name, or use third-party information providers. If we get extra details that way, we will tell you what we received. 5.6. Keep your password secret. If the requested Account details are right, we may assume that bets, deposits and withdrawals came from you. Change your password regularly and never share it. Protecting it is your job, at your own risk and cost. You can log out after every session. If you think someone is misusing your details, has hacked your Account or knows your password, or has hacked your Registered Email Address, tell us at once; we may ask for more information or documents to verify you. Once we know, we suspend the Account. Until then you are responsible for everything on your Account, including access by third parties, even if you did not allow it.
5.7. Do not pass content or information from the Service to anyone else by screenshot or similar, and do not display it in a frame or in any way that differs from what you would see by typing our URL into your browser.
5.8. When you register you can use all the currencies on the Website; these are the currencies of your deposits, withdrawals and bets. Some payment methods cannot process every currency. In that case a processing currency is shown with a conversion calculator on the page.
5.9. We do not have to open an Account for you; the sign-up page is only an invitation. We decide, and if we say no we do not have to give a reason.
5.10. After we receive your application we may contact you for more information or documents, so that we meet our regulatory and legal duties.
6.1. An Account may hold several currencies. Balances and transactions then show in the currency of each transaction.
6.2. We do not give credit to use the Service.
6.3. We may close or suspend an Account if you do not, or we reasonably believe you do not, follow these Terms, to keep the Service fair and secure, or for other good reasons. We cannot always warn you first. If we close or suspend you for not following the Terms, we may cancel or void your bets and keep the money in your Account, deposits included.
6.4. We may close or suspend any Account without notice and return the funds. Obligations already due will still be honoured.
6.5. We may refuse, restrict, cancel or limit any bet at any time and for any reason, including a bet we think was placed fraudulently to get around our limits or system rules.
6.6. Money credited to your Account by mistake stays ours. When we notice, we tell you and take it back from your Account.
6.7. If your Account is overdrawn for any reason, you owe us that amount.
6.8. Tell us as soon as you spot any error on your Account.
6.9. Betting is for entertainment. Stop when it is no longer fun and never bet more than you can afford to lose. If you feel you are losing control, you can self-exclude: write to Customer Support from your Registered Email Address saying that you wish to SELF-EXCLUDE; it starts within 24 hours of us receiving it. Your account is then disabled until you tell us otherwise, and you cannot log in.
6.10. You cannot transfer, sell or pledge your Account to anyone. That covers any asset of value: ownership of accounts, winnings, deposits, bets and any related rights or claims, legal, commercial or otherwise, including encumbering, pledging, assigning, usufruct, trading, brokering, hypothecation or gifting, with a fiduciary or any other third party, company, person, foundation or association in any form
6.11. To close your account, email Customer Support from your Registered Email Address using the links on the Website.
7.1. Pay in only from an account, payment system or credit card in your own name. Deposits in another currency are converted at the daily oanda.com rate, or at the rate of our bank or payment processor, and your Account is credited accordingly. Some payment systems charge extra exchange fees, which come out of your deposit.
7.2. Fees may apply to deposits and withdrawals; they are shown on the Website. Usually we absorb transaction fees on deposits to your Lucky Boom Account. Your own bank's charges are yours.
7.3. The Company is not a financial institution and uses third-party payment processors for card deposits. A card deposit is credited only after we receive an approval and authorisation code from the card issuer; with no authorisation, no credit.
7.4. You agree to pay everything you owe us or payment providers, and not to make charge-backs or cancel or reverse any deposit. If you do, you refund and compensate us for the unpaid deposit and our collection costs, and winnings from wagers made with those funds are forfeited. Your player account is not a bank account, is not guaranteed or insured by any deposit or banking scheme anywhere, and earns no interest.
7.5. If you accept a promotion or bonus by entering a bonus code with a deposit, you agree to the Terms of Bonuses and the terms of that bonus.
7.6. Do not deposit money from criminal, illegal or unauthorised activity.
7.7. If you deposit by credit card, keep a copy of the transaction records and of these Terms.
7.8. Online gambling can be illegal where you are; if it is, you may not use your card to deposit here. Know the law in your country.
8.1. You can withdraw unused, cleared funds by sending a withdrawal request under our withdrawal conditions. The minimum withdrawal is €10 per transaction (or the equivalent in another currency), unless you close your account, in which case you can withdraw the whole balance.
8.2. No withdrawal commission applies if you have wagered the deposit at least once; otherwise we may deduct 8%, with a minimum of 4 euro (or the equivalent in your account currency), to fight money laundering.
8.3. Before approving a withdrawal we may ask for a photo ID, proof of address or other checks (a selfie, a verification call and so on), and we may verify your identity at any time.
8.4. Withdrawals go back to the card, bank account or payment method you used to fund your Account. We may, at our discretion, allow another method, subject to extra security checks.
8.5. If you want to withdraw but your account is inaccessible, dormant, locked or closed, contact Customer Service.
8.6. If your balance is at least 10 times your total deposits, you can withdraw €5,000 (or the equivalent) a month; otherwise the monthly maximum is €10,000.
8.7. We cannot promise that a withdrawal or refund will go through if you broke the restricted-use rules in Clauses 3.3 and 4.
9.1. You are fully responsible for everything you owe us. Pay in good faith and do not reverse a payment, or have it reversed, to avoid a debt you rightly incurred. You will repay us for any charge-back, denial or reversal and any loss it causes, and we may add an administration fee of €50, or the equivalent, for each.
9.2. We may use third-party payment processors or merchant banks, and you agree to their terms as long as we have made you aware of them and they do not conflict with these Terms.
9.3. Every transaction may be checked to prevent money laundering and terrorist financing, and suspicious ones are reported to the authorities.
10.1. If our system or processes make an error or break down, all bets are void. Tell us straight away if you notice an error. We are not liable to you or anyone else for costs, expenses, losses or claims, direct or indirect, caused by communication or system errors, bugs or viruses, or by payments made because of a defect in the Service, and we may void the games and bets affected and do what is needed to fix the error.
10.2. We work hard to avoid mistakes when posting bookmaker lines. If, through human error or system trouble, we accept a bet at odds that are materially different from the general market or clearly wrong for the chance of the event at that time, we may cancel or void it, or cancel or void a bet placed after an event has started.
10.3. We may take back any overpayment and correct your Account for a mistake, such as a wrong price or a wrongly entered result. If your Account has too little money, we may ask you to pay what is outstanding for erroneous bets, and we may cancel, reduce or delete pending plays, whether or not they used money that came from the error.
11.1. The winner of an event is decided on the date it is settled; we do not accept protested or overturned decisions for betting purposes.
11.2. Posted results are final after 72 hours, with no queries afterwards. Within 72 hours we only correct a result for human error, system error or a mistake by the source of results.
11.3. If the governing body of a match overturns the result within the payout period, all money is refunded. 11.4. If a game ends in a draw and a draw option was offered, stakes on a team to win or lose are lost. If no draw option was offered, everyone is refunded on a draw; if none was available, extra time counts, if played.
11.5. If we cannot validate a result, for example because the feed showing the event is cut and cannot be checked elsewhere, we may treat the wagers as invalid and refund them.
11.6. We set minimum and maximum wagers for all events and may change them without written notice. We may also change limits on individual Accounts.
11.7. You are solely responsible for your own transactions. A finished transaction cannot be changed. We are not responsible for missing or duplicate wagers and will not look at discrepancy requests for them. Check your transactions in the My Account section after each session to see that all wagers you wanted were accepted.
11.8. A matchup counts as long as the two teams are right, whatever league heading it appears under on our Website. 11.9. Start dates and times for eSport matches on the Website are only an indication and may be wrong. If a match is suspended or postponed and not resumed within 72 hours of the actual scheduled start, there is no action and wagers are refunded, except wagers on whether a team or player advances in or wins a tournament, which stand regardless.
11.10. If we post an event with the wrong date, wagers stand on the date announced by the governing body.
11.11. If a team uses stand-ins, the result is still valid, because using them was the team's choice.
11.12. The Company may remove events, markets and other products from the Website.
11.13. A full explanation of our sports betting rules is on a separate page: SPORTS BETTING RULES
12.1. Anything you must send us under these Terms goes through the Customer Support form on the Website.
12.2. Unless the Terms say otherwise, we post our notices on the Website or send them to your Registered Email Address; we choose the method.
12.3. Notices from either of us must be in writing, in English, and sent to or from your Registered Email Address.
12.4. Now and then we may email you about betting, special promotions and other Lucky Boom news. By accepting these Terms when you register you agree to receive them, and you can opt out of promotions at any time by telling Customer Support.
We are not liable for any failure or delay in the Service caused by Force Majeure, meaning an event outside our reasonable control despite sensible precautions, such as an act of God, a trade or labour dispute, a power cut, an act, failure or omission of a government or authority, a failure or blockage of telecommunications, or any other failure caused by a third party, nor for any loss or damage that follows. In such cases we may cancel or suspend the Service without liability.
14.1. AS FAR AS THE LAW ALLOWS, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE, DIRECT OR INDIRECT, IF WE FAIL TO DO WHAT THESE TERMS REQUIRE, EXCEPT WHERE WE BREACH A DUTY IMPOSED BY LAW (INCLUDING DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE); AND EVEN THEN WE ARE NOT LIABLE IF THE FAILURE IS DUE TO (I) YOUR OWN FAULT, (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE (FOR EXAMPLE NETWORK PROBLEMS, CONGESTION, CONNECTIVITY OR YOUR EQUIPMENT), OR (III) ANY OTHER EVENT WE OR OUR SUPPLIERS COULD NOT HAVE FORESEEN OR PREVENTED WITH REASONABLE CARE. THE SERVICE IS FOR CONSUMERS ONLY, SO WE ARE NOT LIABLE FOR BUSINESS LOSSES OF ANY KIND.
14.2. IF WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL LIABILITY WILL NOT EXCEED THE LOWER OF (A) THE VALUE OF THE BETS YOU PLACED THROUGH YOUR ACCOUNT ON THE BET, WAGER OR PRODUCT BEHIND THE LIABILITY, AND (B) EUR €500 IN TOTAL.
14.3. WE STRONGLY ADVISE YOU TO (I) CHECK BEFORE USE THAT THE SERVICE SUITS AND WORKS WITH YOUR EQUIPMENT, AND (II) TAKE SENSIBLE PRECAUTIONS AGAINST HARMFUL PROGRAMS OR DEVICES, INCLUDING ANTI-VIRUS SOFTWARE.
Lucky Boom wants you to enjoy playing, and we take our duty to prevent problem gambling seriously. We advise every player to keep these points in mind and never to play irresponsibly:
Play for fun, not to make money.
Do not chase losses.
Set your own limits.
Do not let gambling get in the way of your daily life.
Never gamble money you cannot afford to lose.
Take breaks.
Ask yourself the questions below. If most answers are YES, we advise you to act so gambling does not harm your life:
Does gambling affect your work?
Has gambling caused arguments with family or friends?
Do you always go back to win your losses back?
Have you borrowed money to gamble?
Do you see gambling as a way to earn?
Is it hard for you to limit your gambling?
These respected organisations support people with gambling problems and are reachable at any time:
Gamblers Anonymous
Gambling Therapy
GamCare
If you are worried about your gambling, we advise you to take a break and exclude yourself from your gaming account. Self-exclusion locks your account for at least 6 months, and you will get no promotional material.
Ask our experienced Customer Support team at any time and they will help. A 7-day cooling-off period is available too. We suggest you also contact any other gambling site where you have an account and ask for self-exclusion there.
To play at luckyboom.com you must have reached the legal gambling age where you live (at least 18). Knowing the age limit where you live and play, and confirming that you qualify when you create an account, is your responsibility. We also advise parents to:
Put a password on computers, phones and tablets.
Never leave a device unattended while logged in to your account.
Keep account details and payment cards out of children's reach.
Not save passwords on a computer; write them down and store them out of reach.
Use filtering software (such as Net Nanny) to stop minors reaching unsuitable sites.
16.1. If we suspect, or are told, that you are under 18 now, or were under 18 (or under the age of majority where you live) when you placed any bet through the Service, we suspend (lock) your Account so you can place no more bets and make no withdrawals. We then investigate, including whether you bet as an agent for, or for, someone under that age. If we find that you (a) are currently, (b) were at the time below that age, or (c) bet as an agent for or at the request of someone below it:
any winnings in your Account, or due to be credited to it, are kept by us;
any winnings made through the Service while under age must be paid to us on demand (if you do not, we will seek all costs of recovering them); and/or
any money in your Account that is not winnings is returned to you OR held until you turn 18, at our sole discretion, and we may deduct payment transaction fees, including fees on deposits to your Lucky Boom account that we covered.
16.2. This also applies if you are over 18 but bet in a place where the legal betting age is higher and you are below it.
16.3. If we suspect you are breaching this Clause or trying to use it fraudulently, we may take any action needed to investigate, including telling law-enforcement agencies.
We will pursue criminal and contractual remedies against any Customer involved in fraud, dishonesty or criminal acts and will hold back payment when we suspect them. The Customer must indemnify us and pay on demand all costs, charges and losses we suffer (including direct, indirect and consequential losses, lost profit, lost business and reputational harm) that arise directly or indirectly from the Customer's fraud, dishonesty or criminal act.
18.1. Using our name and logo without permission may lead to legal action.
18.2. Between you and us, we own the rights in the Service, our technology, software and business systems (the "Systems") and our odds. Do not use your personal profile for your own commercial gain (for example by selling a status update to an advertiser); we may remove or reclaim a nickname you choose if we see fit.
18.3. You may not use our URL, trademarks, trade names, trade dress, logos (the "Marks") or our odds with products or services that are not ours, in a way that might confuse Customers or the public, or that disparages us.
18.4. Unless these Terms expressly say so, neither we nor our licensors give you any right, licence, title or interest in the Systems or the Marks, which we keep. Do not use any automatic or manual device to monitor or copy pages or content in the Service. Unauthorised use or copying may lead to legal action.
19.1. If you follow these Terms, we give you a non-exclusive, limited, non-transferable, non-sublicensable licence to access and use the Service for personal, non-commercial purposes. It ends when our agreement ends.
19.2. Apart from your own content, you may never modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from or otherwise exploit the Service, its content or its software unless these Terms or the Website expressly permit it. No information or content may be modified, altered, merged with other data or published in any form, including screen or database scraping and any other activity meant to collect, store, reorganise or manipulate it.
19.3. Breaking this Clause may also violate our or others' intellectual property and proprietary rights and may lead to civil liability or criminal prosecution.
20.1. To protect you and our other Customers, posting content on the Service, and any behaviour connected with it or the Service, that is unlawful, inappropriate or undesirable is strictly forbidden ("Prohibited Behaviour").
20.2. If you engage in Prohibited Behaviour, or we decide at our sole discretion that you do, we may end your Account or your access to the Service immediately without notice. Another Customer, a third party, enforcement authorities or we may take legal action against you.
20.3. Prohibited Behaviour includes, among other things, using the Service to: promote or share information you know is false, misleading or unlawful; engage in unlawful activity, including furthering a criminal enterprise, violating another person's privacy or rights, or creating or spreading computer viruses; harm minors in any way; send or publish unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, lewd, violent, hateful or racially, ethnically or otherwise objectionable content; send or publish content you have no right to publish under any law or contractual or fiduciary relationship, including content that infringes copyright, trademarks or other intellectual property; send or publish content with a software virus or other code (including HTML) built to interrupt, destroy or alter the Service, its presentation or any other website, software or hardware; interfere with, disrupt or reverse engineer the Service, including intercepting, emulating or redirecting our communication protocols, creating or using cheats, mods or hacks, or using software that intercepts or collects information from or through the Service; retrieve or index information with a robot, spider or other automated means; take part in anything that, in our sole and unfettered discretion, results or may result in another Customer being defrauded or scammed; send unsolicited or unauthorised advertising or mass mailing, such as junk mail, instant messaging, "spim", "spam", chain letters, pyramid schemes or other solicitation; create Accounts by automated means or under false or fraudulent pretences; impersonate another Customer or any third party; or do anything else we reasonably consider contrary to our business principles. The list is not complete and we may change it at any time. We may investigate and take any action we think appropriate or necessary, including deleting posts and ending Accounts, and act against any Customer or third party who directly or indirectly engages in, or knowingly lets someone else engage in, Prohibited Behaviour, with or without notice.
The Service may link to third-party websites that we do not run, are not connected with and cannot control. We include such links only for convenience; we do not investigate, monitor or check them for accuracy or completeness, and a link does not mean we endorse or are affiliated with the site, its content or its owners. We are not in control of, or responsible for, their availability, accuracy, completeness, accessibility or usefulness. When you visit such sites, take the usual precautions for any new site, including reading its privacy policy and terms of use.
22.1. If you have concerns or questions about these Terms, contact Customer Service through the links on the Website and use your Registered Email Address every time.
22.2. DESPITE THE ABOVE, WE ACCEPT NO LIABILITY TO YOU OR ANYONE ELSE FOR HOW WE RESPOND TO ANY COMPLAINT, OR FOR ANY ACTION WE TAKE ABOUT IT.
22.3. If you are unhappy with how a bet was settled, send the details to Customer Service. We will try to reply within a few days and aim to answer every such query within 28 days of receipt.
22.4. Disputes must be raised within three (3) days of the day the wager was decided; later claims are not honoured. You alone are responsible for your Account transactions.
22.5. If you and we have a dispute, Customer Service will try to find a solution you both accept. If it cannot, the matter goes to our management.
22.6. If every effort to settle the dispute to your satisfaction has failed, you have the right to have it settled by arbitration.
You may not assign these Terms, or any right or duty under them, without our prior written consent, which we will not unreasonably refuse. We may assign all or part of our rights and duties to any third party that can provide a service of substantially similar quality, without your consent, by posting a written notice on the Service.
If a competent authority finds any provision of these Terms unenforceable or invalid, we will modify it so that it can be enforced, as far as the law allows, in line with what the original text intended. The other provisions stay valid and enforceable.
Without limiting our other remedies, we may suspend or end your Account and refuse to continue the Service, without prior notice, if in our reasonable opinion you break a material term of these Terms. We will promptly tell you about any such step.
26.1. Duration. These Terms stay in full force while you access or use the Service or are a Customer or visitor of the Website, and survive the end of your Account for any reason.
26.2. Wording. The singular includes the plural and the other way round; the masculine includes the feminine and neuter and vice versa; and words about persons include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.
26.3. Waiver. We waive a breach or threatened breach only in a signed written statement, and unless it says otherwise the waiver covers that specific breach alone. If we do not enforce a term at some point, that is not a waiver of the term or of our right to enforce it later.
26.4. Acknowledgement. By using the Service from now on you confirm that you have read, understood and agreed to every paragraph of these Terms, and you irrevocably give up any future argument, claim, demand or proceeding that goes against them.
26.5. Language. If the English version of these rules and a version in another language differ, the English version is correct.
26.6. Governing law. These Terms are governed exclusively by the law in force in the state of Anjouan in the Union of Comoros.
26.7. Whole agreement. These Terms are the entire agreement between you and us about your access to and use of the Service and replace all earlier agreements and communications, spoken or written, on that subject.
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