This Payment Policy explains the rules for deposits and withdrawals, processing times, limits, verification and related conditions for every financial transaction at dennisebben.nl. When you deposit or request a withdrawal, you confirm that you have read and accept the whole policy. Lucky Boom is run by MAIREKE LIMITADA (Costa Rica) and licensed by the Anjouan Offshore Financial Authority.
We want to handle your money accurately, quickly and safely. Everything goes through the cashier, which opens once you are logged in at dennisebben.nl. The limits, timelines and conditions here are fixed and published: they are not estimates and have no hidden "subject to change" clauses. If this policy and another document on the site disagree, this Payment Policy wins on money matters.
We accept money only from payment methods registered in your own name. Deposits and withdrawals involving other people are strictly forbidden; the money is sent back and the account is reviewed. By transacting you confirm you are the lawful owner of every payment method you use.
To deposit or request a withdrawal you must:
We work mainly in euros (€). If the cashier offers other currencies, the euro amounts in this policy apply equally in any supported currency at the exchange rate shown when you transact. Any conversion fee is shown before you confirm.
The standard minimum deposit is €20. For the fifth welcome-package bonus deposit it is €40. The minimum applies per transaction; you can deposit several times in one session if each deposit meets it.
A deposit lands in your balance as soon as the payment provider confirms it, which is usually instant. If it has not shown up after 30 minutes, contact support via 24/7 live chat or support@dennisebben.nl with your transaction reference.
To claim a welcome-package bonus or another deposit-linked promotion, switch it on in your profile before you complete the deposit. A bonus cannot be added to a deposit that has already gone through. The wagering and cash-out rules for each bonus are in our Bonus Policy.
We do not publish a fixed maximum for one deposit beyond the limits of your payment provider. For personal deposit limits, see Section 9.
You can withdraw at least €40 in one request. Smaller requests are not processed.
| Period | Limit | Applies to |
|---|---|---|
| Weekly | €20,000 | All non-jackpot withdrawals |
| Monthly | €50,000 | All non-jackpot withdrawals |
| Jackpot wins | No limit | Progressive and fixed jackpot prizes are fully outside these limits |
If you go over the weekly or monthly limit, the excess is carried to the next period and processed then, unless you agree otherwise with support in writing. Jackpots are paid in full and not in instalments because of these limits.
We review and approve every withdrawal request within two business days of submission, as long as any identity checks needed at that time are completed. Business days are Monday to Friday, public holidays excluded. After approval, how long the money takes to arrive depends on your chosen payment method and that provider's schedule.
If you install and use the Lucky Boom Progressive Web App (PWA) on iOS or Android, we commit to even faster processing than on desktop. You can install it from your mobile browser at dennisebben.nl at no extra cost.
A withdrawal first goes back to the method used for the original deposit, up to the value of that deposit. Anything above the deposit amount can be withdrawn through any method available in the cashier. This follows anti-money-laundering rules and protects your account.
With an active bonus that still has wagering to complete, you cannot withdraw bonus funds or their winnings. You can forfeit the bonus in your settings at any time, but then the bonus amount and winnings are taken off your balance before any withdrawal is processed. Real money that is clearly separate from the bonus balance is not affected.
After you complete sport bonus wagering, separate caps apply depending on the offer:
The cap that applies is stated in each sport promotion's terms.
The cashier offers a range of deposit and withdrawal methods. The complete list, with method-specific minimums and maximums, fees and estimated processing times, is shown in the cashier when you transact. Which methods you see may depend on your country.
We charge no internal fee on standard deposits or withdrawals. Your payment provider or bank may charge its own fees; we are not responsible for them and cannot influence them.
We must verify players' identity under our licence obligations to the Anjouan Offshore Financial Authority and under anti-money-laundering standards. It protects you and the platform.
We may ask for verification at registration, before any withdrawal, when certain total-transaction thresholds are reached, or whenever we need it to meet regulatory duties. Please verify early so withdrawals are not delayed.
You may be asked for any or all of these:
Upload documents in the verification section of your account or email them to support@dennisebben.nl. We review them and confirm the result as soon as possible. Withdrawals wait for satisfactory verification and are released promptly once it is done.
If you cannot or will not provide the documents, we may withhold withdrawals, suspend your account or close it. If we close it after failed verification, money in a verified real-money balance goes back to you via the original deposit method, subject to compliance review.
All transactions at dennisebben.nl are monitored, automatically and by people, for suspicious activity. We may delay or decline a transaction when we have reasonable grounds to suspect fraud, money laundering or other unlawful activity, and the law may require us to report it to the authorities without telling you.
Bonus abuse, multiple accounts, payment methods not in your own name and any attempt to get around withdrawal limits or verification are breaches of our Terms and Conditions and will be investigated. We may hold funds while we investigate.
Depositing for any purpose other than genuine play, such as exploiting currency conversion or cycling money through the cashier, is prohibited. We may return deposits and close accounts if we detect it.
We promote safe and responsible gambling. Every registered player can use these tools:
To use them, open the responsible gaming section of your account or contact support via 24/7 live chat or support@dennisebben.nl. Raising a limit goes through a cooling-off period first; lowering it takes effect immediately.
If you think gambling is harming you, please use these tools and seek help from an independent organisation. We will not process increases to deposit or loss limits if we have reason to believe a player may be at risk of harm.
Rakeback from the Lucky Boom ladder goes to your real-money balance after each session with no wagering. It starts at Volt Class 1, the first loyalty level, with nothing to reach before you start earning. You can withdraw it immediately, subject to the withdrawal conditions in Section 5.
Cashback from the VIP Club or promotions is also credited as real money without conditions unless the promotion says otherwise. The percentage, maximum amount and conditions are in the promotion or VIP tier description.
Winnings from free spins in the welcome package or other promotions have these limits:
Winnings above the caps are not credited and cannot be withdrawn. Amounts within the cap must first meet the bonus's wagering requirement.
If a deposit has not been credited, a withdrawal has not arrived or a transaction looks wrong, contact support as soon as you can via 24/7 live chat or support@dennisebben.nl, with your account details, the date and amount and any reference from your payment provider.
We investigate every reported discrepancy and reply within a reasonable time. If a technical error credits or debits your account wrongly, we may correct it whether it helped you or not, and may deduct money credited in error without prior notice.
We accept no liability for losses caused by delays at third-party payment providers, banks or network failures outside our control.
We may change this Payment Policy at any time. For material changes we give reasonable notice on the site or by email to your registered address. If you keep using the cashier after a change, you accept the updated policy. The current version is always at dennisebben.nl.
Questions about deposits, withdrawals, verification or other payment matters? Contact the Lucky Boom support team:
Support is available around the clock and aims to solve your question as efficiently as possible.
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